Booking Your Flight

Please always try to book your flight through a website or agent who are ABTA and ATOL members and pay with a credit card..

See our flight button

Brexit - travel rules have changed.

Click here for information on travel to EU countries

Travel Insurance

Always make certain that you have insurance cover as soon as you book your holiday or flight. If you do not have an annual travel insurance policy you can take out cover just for the dates of your holiday at any point prior to the holiday taking place. 

Taking out cover straight away ensures that should anything unexpected happen that is covered by the insurance policy  you can make a claim . Travel insurance policies vary enormously ALWAYS read the small print

The European Health Insurance Card (EHIC)  which gave free, or reduced rate, healthcare when visiting the EU has been replaced with the UK Global Healthcare Insurance Card (GHIC).

This is free of charge, visit nhs.uk.ghic to obtain yours. You can continue to use your old EHIC until it expires. Neither of these cards covers Liechtenstein, Iceland, Norway and Switzerland. Do not forget to take out additional travel insurance as these cards do not cover all costs should you become sick or injured when in an EU country.
Remember that the GHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs, such being flown back to the UK, or lost or stolen property.

Updates - flight delays

My flight has been delayed. Can I get compensation?

Check the Citizens advice website for detailed information by following this link

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

Be aware that war and weather are classified as "extraordianary circumstances". If your flight is cancelled and you are offered 're-booking or refund' do not ask for the refund straight away. Instead contact the airline and request a different flight. You may have to go to the airline offices if many flights are being cancelled as they will be overloaded and not answering the phone. Only ask for the refund when all other avenues have been explored. This is especialy important if the flight cancellation is your return flight and you are stranded abroad. 

Also read the following

Airlines don't have to pay out for delays caused by snow because weather is classified as an "extraordinary circumstance" – though some airlines may issue a refund at their discretion. For those of you flying to India you are almost certainly on a non EU airline so contact them direct to see exactly what you are entitled to.

According to Which magazine you can challenge your airline if you don't agree there were extraordinary circumstances – for example, if you are told you can't fly due to the snow, but other flights are departing. "Airlines may stretch the definition of extraordinary circumstances further than they should."

Which Magazine  states:-

If the delay is not caused by extraordinary circumstances you will be entitled to compensation under EU rules, but only if you are flying with an airline based in the EU or with a non-EU-based airline flying from an EU airport, and only if the delay is for two hours or more. If you are flying somewhere else or with a non-EU-based airline not flying from the EU you'll have to check that carrier's terms and conditions.

If you are delayed for two hours or more you are entitled to: two free phone calls, faxes or e-mails; free food and drinks; and free hotel accommodation if you need to stay overnight.

If your flight arrives at its destination three hours or more late you will receive compensation of between €250 and €600, depending on how far your flight takes you. So you'll get €250 if your three hour-delayed flight travels 1,500km or less (ie, London to Amsterdam), but €600 if your plane is delayed by four hours or more and travels at least 3,500km (ie, London to Sydney).

My flight has been cancelled. Will I get my money back?

If your flight is cancelled you should be offered either a refund or an alternative flight to your original destination.

For compensation you will have to look to the EU rules again, though if the delay is caused by snow – and thus an extraordinary circumstance – you might not get anything. If you are covered by EU regulations you will be entitled to travel assistance (such as help with rebooking for a later date) as well as meals and accommodation etc. Check the official EU website for more on your rights.