News & Updates

Coronavirus update

We are currently dealing with  holidays for those of you travelling in April, May and early June.

Please follw this link for a full update      Covid 19 update

Please be patient with us,  we are a small company of only two staff

We are working through all our holidays in date order and will be contacting each participant with options.

Please do not pay us any holiday balances that have become due until we have spoken with  you.

We will respond to all emails, however we kindly request that wherever possible you wait until we make contact with you. We will talk with both teachers and the venues about each individual holiday and then inform you of your options.

Kind regards

Jilly & Debbie

Booking Your Flight

Please always try to book your flight through a website such as www.travelrepublic.co.uk who are both ABTA and ATOL members and pay with a credit card.

Brexit

Click here for information on travel to EU countries

Travel Insurance

Always make certain that you have insurance cover as soon as you book your holiday or flight. If you do not have an annual travel insurance policy you can take out cover just for the dates of your holiday at any point prior to the holiday taking place.

Taking out cover straight away ensures that should anything unexpected happen that is covered by the insurance policy  you can make a claim . Travel insurance policies vary enormously ALWAYS read the small print

Flybe Airline Failure - what to do if it affects you

1) Get current information on everything so you can make informed decisions:-
First check with Flybe's website for up to date accurate information.
If you booked via Travel Republic (who are ABTA and ATOL bonded) then also check on their website, both under your individual booking and in their help section
Read your Travel Insurance Policy to see what you are covered for in the event of an airline collapse. This will depend on your level of cover.

2) Getting your money back in the event of airline collapse
If you booked via Travel Republic they should refund you as they are both ABTA and ATOL bonded at the time of writing this information
If you booked direct with Flybe and paid more than £100 with a credit card then you should be able to claim a refund from your credit card provider under section 75 rules
If you booked direct with Flybe and paid with a debit card then you need to contact your bank and ask your bank to do a ‘chargeback’. This isn’t a legal protection – it is a Visa, Mastercard and Amex rule where your bank gets your money back from Flybe’s bank as you didn’t receive what you paid for. It should work for most people providing there is the money to pay you.

3) Rebook a new flight so that your holiday can go ahead.

Please Note: Any payment to Free Spirit Travel is governed by our terms and conditions, deposits are non-refundable, final payments are refundable as per the table on your booking form. Please talk to us if your flight is cancelled and you cannot travel. If Free Spirit Travel cancels the holiday for everybody then you will receive a full refund, if you personally cancel your holiday you will only receive a refund within the booking form terms and conditions, you may however be able to claim on your insurance policy and we can assist with this.

Brexit and how it affects your travel

There are no changes to the rules on travelling to the EU before the transition period ends on 31 December 2020.

2019 - for those of you already registered for summer 2020 please  be aware that the venue may increase their costs to us due to exchange rate changes and if this happens we will, sadly, have to pass the increase on to you. We would expect the increases to be minimal.

Your Europena Health Insurance Card (EHIC) is valid until 31 December 2020. If you are travelling in the European Economic Area or Switzerland up to this time, you can apply for and continue to use your European Health Insurance Card (EHIC), as you did before. The EHIC gives you the right to access emergency state-provided healthcare during a temporary stay in those countries.
Remember that the EHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs, such being flown back to the UK, or lost or stolen property.

Updates - flight delays


My flight has been delayed. Can I get compensation?

Check the Citizens advice website for detailed information by following this link

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

Also read the following

Airlines don't have to pay out for delays caused by snow because weather is classified as an "extraordinary circumstance" – though some airlines may issue a refund at their discretion. For those of you flying to India you are almost certainly on a non EU airline so contact them direct to see exactly what you are entitled to.

According to Which magazine you can challenge your airline if you don't agree there were extraordinary circumstances – for example, if you are told you can't fly due to the snow, but other flights are departing. "Airlines may stretch the definition of extraordinary circumstances further than they should."

Which Magazine  states:-

If the delay is not caused by extraordinary circumstances you will be entitled to compensation under EU rules, but only if you are flying with an airline based in the EU or with a non-EU-based airline flying from an EU airport, and only if the delay is for two hours or more. If you are flying somewhere else or with a non-EU-based airline not flying from the EU you'll have to check that carrier's terms and conditions.

If you are delayed for two hours or more you are entitled to: two free phone calls, faxes or e-mails; free food and drinks; and free hotel accommodation if you need to stay overnight.

If your flight arrives at its destination three hours or more late you will receive compensation of between €250 and €600, depending on how far your flight takes you. So you'll get €250 if your three hour-delayed flight travels 1,500km or less (ie, London to Amsterdam), but €600 if your plane is delayed by four hours or more and travels at least 3,500km (ie, London to Sydney).

My flight has been cancelled. Will I get my money back?

If your flight is cancelled you should be offered either a refund or an alternative flight to your original destination.

For compensation you will have to look to the EU rules again, though if the delay is caused by snow – and thus an extraordinary circumstance – you might not get anything. If you are covered by EU regulations you will be entitled to travel assistance (such as help with rebooking for a later date) as well as meals and accommodation etc. Check the official EU website for more on your rights.

Call to book: 01273 564230

Welcome to Free Spirit Travel, UK's leading provider of yoga holidays

Corona Virus Information

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Covid 19 Update.  

All 2021 and 2022 holidays have a full covid guarantee. Please see below for details.

Please do not send us any balance of payments until we ask for it.

We will not make any requests for final payments until we know the holiday/weekend is going ahead as planned 

 

For all yoga weekends and overseas holidays:-

For holidays able to go ahead as scheduled our normal  terms and conditions apply.

Should any holiday have to be cancelled due to the restrictions imposed by both the UK Government and/or those in the countries where the venues are located then we will contact you.

Because advice changes on a daily basis this may not be until very close to your departure date, please be aware of this. Let us know immediately if the airline has cancelled your flight.

Should your holiday not be able to go ahead because the government advises against all but essential travel then the following will apply:-

We will re-schedule the holiday if at all possible, this will allow you to have a holiday as planned and also supports the venue.

If the holiday is rescheduled we will contact you and you have three basic options:

  1. Agree to the change and your booking will be moved, your deposit will be secure
  2. Move your booking to a holiday that is still available this year or any date in 2022 and your deposit will be secure
  3. For 2021 and 2022 holidays you may opt for a full refund.

Holidays that are scheduled for later in the year will be addressed nearer the start date as the restrictions affecting them may have changed by that time.

Quarantime on return

Should our government say that it is OK to travel yet also instigate a quarantine period for those people returning to the UK, then normal terms and conditions apply.

If this is something that would affect your ability to work on your return then we would ask you to think very carefully about whether you should go ahead or not. This is about what happens after your holiday with us and not during your holiday and only you are able to decide what your course of action will be and how this would affect you personally..

 

FAQs

Q - What happens if the holiday I transfer to is then cancelled due to Covid 19?

A:     You may either move the holiday to a new date/holiday, or opt for a full refund, whichever you prefer.

 

Q:     I paid more than the deposit when I booked my holiday, what happens to this balance?

A:     Should your 2021 / 2022 holiday be cancelled due to Covid 19 we will automatically refund you in full unless you request us to move this money to a new holiday.

 

Q:     If my holiday takes place and I have no wish to travel what happens to my deposit?

A:     As this holiday is taking place our normal terms and conditions will apply as per Section 4 of our terms and conditions.

 

Q:     I would like to go but am too ill to travel (not covid related)

A:     Should you be unable to travel because of ill health then we can issue paperwork for a claim on your travel insurance.

 

Q:     I omitted to take out travel insurance so cannot make a claim

A:     Taking out travel insurance is part of our terms and conditions, so section 4 of our terms and conditions will apply.

 

Should your question not be listed above please email us