News & Updates

Coronavirus update

We are currently dealing with  holidays for those of you travelling in April, May and early June.

Please follw this link for a full update      Covid 19 update

Please be patient with us,  we are a small company of only two staff

We are working through all our holidays in date order and will be contacting each participant with options.

Please do not pay us any holiday balances that have become due until we have spoken with  you.

We will respond to all emails, however we kindly request that wherever possible you wait until we make contact with you. We will talk with both teachers and the venues about each individual holiday and then inform you of your options.

Kind regards

Jilly & Debbie

Booking Your Flight

Please always try to book your flight through a website such as www.travelrepublic.co.uk who are both ABTA and ATOL members and pay with a credit card.

Travel Insurance

Always make certain that you have insurance cover as soon as you book your holiday or flight. If you do not have an annual travel insurance policy you can take out cover just for the dates of your holiday at any point prior to the holiday taking place.

Taking out cover straight away ensures that should anything unexpected happen that is covered by the insurance policy  you can make a claim . Travel insurance policies vary enormously ALWAYS read the small print

Flybe Airline Failure - what to do if it affects you

1) Get current information on everything so you can make informed decisions:-
First check with Flybe's website for up to date accurate information.
If you booked via Travel Republic (who are ABTA and ATOL bonded) then also check on their website, both under your individual booking and in their help section
Read your Travel Insurance Policy to see what you are covered for in the event of an airline collapse. This will depend on your level of cover.

2) Getting your money back in the event of airline collapse
If you booked via Travel Republic they should refund you as they are both ABTA and ATOL bonded at the time of writing this information
If you booked direct with Flybe and paid more than £100 with a credit card then you should be able to claim a refund from your credit card provider under section 75 rules
If you booked direct with Flybe and paid with a debit card then you need to contact your bank and ask your bank to do a ‘chargeback’. This isn’t a legal protection – it is a Visa, Mastercard and Amex rule where your bank gets your money back from Flybe’s bank as you didn’t receive what you paid for. It should work for most people providing there is the money to pay you.

3) Rebook a new flight so that your holiday can go ahead.

Please Note: Any payment to Free Spirit Travel is governed by our terms and conditions, deposits are non-refundable, final payments are refundable as per the table on your booking form. Please talk to us if your flight is cancelled and you cannot travel. If Free Spirit Travel cancels the holiday for everybody then you will receive a full refund, if you personally cancel your holiday you will only receive a refund within the booking form terms and conditions, you may however be able to claim on your insurance policy and we can assist with this.

Brexit and how it affects your travel

There are no changes to the rules on travelling to the EU before the transition period ends on 31 December 2020.

2019 - for those of you already registered for summer 2020 please  be aware that the venue may increase their costs to us due to exchange rate changes and if this happens we will, sadly, have to pass the increase on to you. We would expect the increases to be minimal.

Your Europena Health Insurance Card (EHIC) is valid until 31 December 2020. If you are travelling in the European Economic Area or Switzerland up to this time, you can apply for and continue to use your European Health Insurance Card (EHIC), as you did before. The EHIC gives you the right to access emergency state-provided healthcare during a temporary stay in those countries.
Remember that the EHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs, such being flown back to the UK, or lost or stolen property.

Updates - flight delays


My flight has been delayed. Can I get compensation?

Check the Citizens advice website for detailed information by following this link

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

Also read the following

Airlines don't have to pay out for delays caused by snow because weather is classified as an "extraordinary circumstance" – though some airlines may issue a refund at their discretion. For those of you flying to India you are almost certainly on a non EU airline so contact them direct to see exactly what you are entitled to.

According to Which magazine you can challenge your airline if you don't agree there were extraordinary circumstances – for example, if you are told you can't fly due to the snow, but other flights are departing. "Airlines may stretch the definition of extraordinary circumstances further than they should."

Which Magazine  states:-

If the delay is not caused by extraordinary circumstances you will be entitled to compensation under EU rules, but only if you are flying with an airline based in the EU or with a non-EU-based airline flying from an EU airport, and only if the delay is for two hours or more. If you are flying somewhere else or with a non-EU-based airline not flying from the EU you'll have to check that carrier's terms and conditions.

If you are delayed for two hours or more you are entitled to: two free phone calls, faxes or e-mails; free food and drinks; and free hotel accommodation if you need to stay overnight.

If your flight arrives at its destination three hours or more late you will receive compensation of between €250 and €600, depending on how far your flight takes you. So you'll get €250 if your three hour-delayed flight travels 1,500km or less (ie, London to Amsterdam), but €600 if your plane is delayed by four hours or more and travels at least 3,500km (ie, London to Sydney).

My flight has been cancelled. Will I get my money back?

If your flight is cancelled you should be offered either a refund or an alternative flight to your original destination.

For compensation you will have to look to the EU rules again, though if the delay is caused by snow – and thus an extraordinary circumstance – you might not get anything. If you are covered by EU regulations you will be entitled to travel assistance (such as help with rebooking for a later date) as well as meals and accommodation etc. Check the official EU website for more on your rights.

Call to book: 01273 564230

Welcome to Free Spirit Travel, UK's leading provider of yoga holidays

Corona Virus Information

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Covid 19 Update.       Please Note: all holidays after August 24th are currently going ahead as planned.

Await details, we will email you, we are currently gathering information pertaining to your safety and travel. You will be contacted either by your yoga teacher, or by Free Spirit, or perhaps both. We are working with the yoga teachers to establish the best solutions for each individual group.

For all holidays after August 24th normal terms and conditions will apply.

For holidays prior to that, should you not wish to travel then you will be able to transfer your holiday to a new date in 2021 (or late summer). This applies to holidays taking place in July and up to August 23rd 2020 whether they can go ahead or not. Information changes daily and we will post further updates when we hear definite news of changes

Sadly many of our holidays prior to August 24th have been forced to be cancelled due to the restrictions imposed by both the UK Government and those in the countries where the venues are located.

In response to this we are attempting to reschedule these for later in the year whenever that is possible, depending on the availability of the yoga teacher and the venue itself. Some groups have opted to move to 2021

If the holiday is rescheduled we will contact you and you have three basic options:

  1. Agree to the change and your booking will be moved, your deposit will be secure
  2. Move your booking to a holiday that is still available from September this year or any date in 2021 and your deposit will be secure
  3. Decide not to transfer your booking, see below. Note that holiday deposits are non-refundable as per our Terms and Conditions (section 9)

If the holiday cannot be rescheduled or you are unable or unwilling to accept a later booking we will automatically issue paper-work for a claim on your travel insurance on the day the holiday becomes officially cancelled, as described in the three conditions below:

  1. the UK government says UK residents cannot travel and must remain in lockdown for the dates your holiday is scheduled
  2. the country you are travelling to will not allow UK residents within its borders for the dates your holiday is scheduled, or will not allow gatherings of people at a holiday venue that would preclude the holiday going ahead
  3. airlines have cancelled all flights and so nobody can get to the venue on the dates your holiday is scheduled

Insurance claims are made under the 'Travel Disruption' part of your policy

Holidays that are scheduled for later in the year will be addressed nearer the start date as the restrictions affecting them may have changed by that time.

What to expect

We will contact you by email 4 weeks prior to your holiday date, or earlier if the government guidelines above are in place, please respond with your preferred option as outlined above. For all July onward holidays we are talking with venues as to how they plan to structure their venue with Covid 19 restrictions so that we may pass this informatin on to you prior to travel.

Until you are contacted do not pay us any balances due and wherever possible please wait for us to contact you. Most of your questions are answered here.

Please be patient with us, we have hundreds of people booked over the next few months and have been receiving high levels of calls and emails, we are a small company of only two staff and currently only one of us is working due the social distancing rules. We cannot deal with you all personally at the moment.

FAQs

Q - What happens if the holiday I transfer to is then cancelled due to Covid 19?

A:     As this may no longer be covered by travel insurance if you transfer your holiday to a new date and it then cancelled due to Covid 19 we will refund the deposit in full.

 

Q:     I paid more than the deposit when I booked my holiday, what happens to this balance?

A:     Should your holiday be cancelled due to Covid 19 then any money over and above the deposit amount we will automatically refund to you.

 

Q:     If my holiday takes place and I have no wish to travel what happens to my deposit?

A:     As this holiday is taking place our normal terms and conditions will apply, Section 9 shows the deposit as non-refundable.

 

Q:     I would like to go but am too ill to travel

A:     Should you be unable to travel because of ill health then we can issue paperwork for a claim on your travel insurance.

 

Q:     I omitted to take out travel insurance so cannot make a claim

A:     As taking out travel insurance is part of our terms and conditions the only alternative option now available to you is to transfer this deposit to a new date. .

 

Q:     I understand from the media that I should automatically be refunded for any money paid if my holiday is cancelled due to Covid 19

A:     This advice only applies to package holidays which must include a flight as part of the deal. Our holidays do not include flights and are not covered under the package holiday regulations.

 

Should your question not be listed above please email us