News & Updates
Coronavirus update
UK holidays and also holidays to Europe are all going ahead as scheduled
Please follow this link for a full update Covid 19 update
Please be patient when contacting us, we are a small company of only two staff
Kind regards
Jilly & Debbie
Booking Your Flight
Please always try to book your flight through a website or agent who are ABTA and ATOL members and pay with a credit card..Book a flight with a COVID guarantee who will refund you if the holiday does not go ahead. (such as Easyjet)
Brexit - travel rules have changed.
Click here for information on travel to EU countries
Travel Insurance
Always make certain that you have insurance cover as soon as you book your holiday or flight. If you do not have an annual travel insurance policy you can take out cover just for the dates of your holiday at any point prior to the holiday taking place. The Post Office Travel Insurance includes cover fro Covid.
Taking out cover straight away ensures that should anything unexpected happen that is covered by the insurance policy you can make a claim . Travel insurance policies vary enormously ALWAYS read the small print
Brexit and how it affects your travel
Passport You will now need at least three months validity left on your passport when travelling to an EU country and probably 6 months for further afield. Be especially careful if you renewed your passport early last time you renewed as this does not include the extra time on your passport between the actual renewal date and the date it was due for renewal. Follow this link, click on the country you are travelling to and then click on Entry Requirements http://www.gov.uk/foreign-travel-advice
The European Health Insurance Card (EHIC) which gave free, or reduced rate, healthcare when visiting the EU has been replaced with the UK Global Healthcare Insurance Card (GHIC).
This is free of charge, visit nhs.uk.ghic to obtain yours. You can continue to use your old EHIC until it expires. Neither of these cards covers Liechtenstein, Iceland, Norway and Switzerland. Do not forget to take out additional travel insurance as these cards do not cover all costs should you become sick or injured when in an EU country.
Remember that the GHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs, such being flown back to the UK, or lost or stolen property.
Updates - flight delays
My flight has been delayed. Can I get compensation?
Check the Citizens advice website for detailed information by following this link
Also read the following
Airlines don't have to pay out for delays caused by snow because weather is classified as an "extraordinary circumstance" – though some airlines may issue a refund at their discretion. For those of you flying to India you are almost certainly on a non EU airline so contact them direct to see exactly what you are entitled to.
According to Which magazine you can challenge your airline if you don't agree there were extraordinary circumstances – for example, if you are told you can't fly due to the snow, but other flights are departing. "Airlines may stretch the definition of extraordinary circumstances further than they should."
Which Magazine states:-
If the delay is not caused by extraordinary circumstances you will be entitled to compensation under EU rules, but only if you are flying with an airline based in the EU or with a non-EU-based airline flying from an EU airport, and only if the delay is for two hours or more. If you are flying somewhere else or with a non-EU-based airline not flying from the EU you'll have to check that carrier's terms and conditions.
If you are delayed for two hours or more you are entitled to: two free phone calls, faxes or e-mails; free food and drinks; and free hotel accommodation if you need to stay overnight.
If your flight arrives at its destination three hours or more late you will receive compensation of between €250 and €600, depending on how far your flight takes you. So you'll get €250 if your three hour-delayed flight travels 1,500km or less (ie, London to Amsterdam), but €600 if your plane is delayed by four hours or more and travels at least 3,500km (ie, London to Sydney).
My flight has been cancelled. Will I get my money back?
If your flight is cancelled you should be offered either a refund or an alternative flight to your original destination.
For compensation you will have to look to the EU rules again, though if the delay is caused by snow – and thus an extraordinary circumstance – you might not get anything. If you are covered by EU regulations you will be entitled to travel assistance (such as help with rebooking for a later date) as well as meals and accommodation etc. Check the official EU website for more on your rights.
